Complaints Policy: Your Voice Matters
At Dr Jas Clinic, we are committed to providing you with the very best care, treatment and service. Your experience with us is of utmost importance, and we want to ensure that it exceeds your expectations.
However, we understand that there might be instances where you may have concerns or complaints.
We believe that complaints are not roadblocks but stepping stones to progress. Your feedback helps us learn, evolve and enhance both our services and our personal and professional development.
Your satisfaction is at the core of our mission and your feedback fuels our commitment to excellence. If you have any complaints or concerns, please don't hesitate to reach out or you can download our Complaints policy below.
When you choose to share your concerns we ensure that:
You will have easy access to the best/earliest resolution of your complaint.
You will be listened to and treated with courtesy and empathy.
You will not be disadvantaged as a result of making a complaint.
Your concern/complaints will be investigated promptly, thoroughly, honestly, and openly, following national complaints guidance and regulations.
You will be kept informed of the progress and outcome of the investigation.
Actions to rectify the cause of the complaint will be identified, implemented, and evaluated.
The handling of your concern/complaint will be compliant with legal confidentiality and data protection policies.